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Terms and Conditions of Real Casino

These terms form a binding agreement between you and our platform. Please read them before you register, deposit or play.

Accepting Our Terms

By ticking the acceptance box at registration, creating an account, logging in or placing a single bet on our platform, you confirm that you have read, understood and accepted these terms in full. The agreement takes effect from that moment and remains in force for as long as your account stays open.

We may ask you to re-confirm acceptance after material updates. If you continue using our platform after an update comes into force, the updated version applies to you.

  • Acceptance occurs at registration, at first login or at first real-money wager.
  • You must be legally capable of entering into binding contracts.
  • If any clause is held invalid, the remaining clauses stay in force.
  • The English version prevails if a translation creates a conflict.

Who May Register

You must be at least 18 years old, or the minimum legal gambling age in your jurisdiction if higher. Opening an account under a false age or on behalf of someone else is a serious breach and leads to forfeiture of all balances.

We operate under licence MGA/B2C/394/2017 issued by the Malta Gaming Authority, and players resident in restricted jurisdictions may not hold an account with us. You are allowed one account only. Duplicated accounts are closed without notice and bonuses attached to them are void.

  • One account per person, per household, per payment method and per IP address.
  • Players from the USA, UK, France, Spain, Italy, the Netherlands, Belgium, Turkey, Israel, Iran and North Korea cannot register.
  • You must complete KYC verification: proof of identity, proof of address and payment method verification before your first withdrawal.
  • Registration details must match your identification documents exactly.

Deposits and Withdrawals

Deposits are available through PayID, Neosurf, CashtoCode, Visa, Mastercard, Skrill, Neteller, MiFinity, Jeton, Bitcoin, Ethereum, Tether, Litecoin and Dogecoin. Withdrawals run through Visa, Mastercard, Skrill, Neteller, bank transfer, MiFinity and the same cryptocurrencies.

E-wallet and crypto withdrawals are processed within 0 to 24 hours, cards take 1 to 3 business days, and bank transfers 3 to 5 business days. We charge no fees on either side. We do not charge fees for verification or storage either.

Dormant accounts with no login activity for 12 consecutive months may carry an administrative fee after prior notice, and we may suspend them pending re-verification.

  • Minimum deposit: 2 AUD.
  • Minimum withdrawal: 15 AUD.
  • Maximum withdrawal: 15,000 AUD per day.
  • KYC verification must be completed before the first withdrawal is released.
  • Withdrawals are returned to the same method used for deposit where technically possible.

Bonus and Promotion Rules

All bonuses, free spins, cashback and tournament prizes come with specific rules stated in the promotion terms. Where the promotion terms are silent, the general rules in this section apply.

Wagering requirements must be completed before bonus funds convert to withdrawable cash. Funds expire if the wagering is not finished within the stated validity window. Winnings above the stated cap are removed at conversion.

We may cancel bonuses and void associated winnings if we detect misuse, including structured betting across low-odds outcomes, deliberate breach of stated game restrictions or coordinated play.

  • 1. Bonuses are personal and non-transferable; only the named account holder may use them.
  • 2. While an active bonus is running, the maximum allowed bet per round or spin is 5 AUD unless stated otherwise.
  • 3. Bets on excluded or restricted games do not count towards wagering.
  • 4. Real money is wagered before bonus funds, and the active wagering order is shown in your account.
  • 5. Risk-free or arbitrage play built on bonus funds is treated as misuse.
  • 6. Expired bonuses and unfinished wagering are removed automatically.

Conduct We Prohibit

Honest play keeps our platform fair for everyone. Any attempt to gain an unfair advantage gives us the right to suspend the account, void bets and withhold balances pending investigation.

Using a VPN, proxy or similar tool to mask your location in order to access our platform from a restricted jurisdiction is a material breach, even if the connection itself is technically permitted for other purposes.

  • Fraud, forged documents and misstated identity details.
  • Chargebacks or payment disputes about deposits already wagered.
  • Multiple accounts held by one person or shared between persons.
  • Bonus abuse, including low-margin betting patterns designed to farm wagering.
  • Collusion, chip dumping or coordinated play against other users.
  • Bots, scripts, automated tools or any software-assisted play.
  • Exploitation of software errors or game malfunctions for gain.

Responsible Play Tools

You can set deposit limits, loss limits and session reminders from your account dashboard, and you can request self-exclusion or a cool-off period at any time through support. Our live chat is staffed 24/7 and we answer written requests promptly.

We monitor play patterns for signs of harm. If we notice indicators such as chasing losses or sudden limit increases, we may contact you, suggest the responsible gaming tools or, where justified, apply a short protective cool-off.

Free confidential help is available from Gambling Help Online on 1800 858 858 and from Gambling Therapy.

  • Deposit limits can be lowered at once; increases take effect after a cooling period.
  • Self-exclusion runs for the chosen duration and cannot be lifted early.
  • During exclusion we close marketing contact and block new deposits.

Closing Accounts and Complaints

You can close your account at any time by contacting support. We will process the closure and release any withdrawable balance to a verified payment method of yours. Closed accounts can only be reopened after review and a fresh KYC check.

Complaints go first to [email protected]. If you are not satisfied with our answer, you can escalate to the Malta Gaming Authority as our regulator. Nothing in these terms limits your statutory rights.

These terms are governed by the laws applicable under our Malta licence, and the courts of that jurisdiction have exclusive authority over disputes unless local consumer law gives you a different right.

  • 1. First step: contact support, which acknowledges your complaint.
  • 2. Second step: escalate internally for a review by senior management.
  • 3. Third step: refer the matter to the regulator or an approved dispute body.

How We Update Terms

We may amend these terms at any time to reflect changes in law, our licence conditions or the operation of our platform. Amendments take effect 7 days after we publish the updated version and notify you.

Notification comes by email to your registered address, a message inside your account or a notice on our platform. If you keep using the platform after the effective date, the amended terms apply. If you disagree with a change, you can close your account before the effective date and withdraw your balance.

The current version with its publication date is always available on this page.

Frequently Asked Questions

When do I legally agree to these terms?

The agreement takes effect as soon as you register, log in or place your first bet with us. Continuing to use our platform after an update also counts as acceptance.

Can I hold more than one account?

No. We allow one account per person, household, payment method and IP address. Extra accounts are closed and their bonuses and winnings are void.

How long do withdrawals take?

E-wallets and crypto are processed within 24 hours, cards take 1 to 3 business days and bank transfers 3 to 5 business days. KYC verification must be completed before your first withdrawal.

What happens if I breach the bonus rules?

We can cancel the bonus, void winnings earned from it and, in serious cases, suspend the account while we investigate.

How do I self-exclude?

Contact our live chat or email support and we will apply the exclusion for the duration you choose. We block deposits and marketing contact for the whole period.