Responsible Gaming at Real Casino
Real Casino exists for entertainment, and entertainment stays healthy only when it stays in control. We hold an MGA licence (MGA/B2C/394/2017), which makes player protection a legal duty for us and, more importantly, a duty we take personally. On this page you will find every tool we offer, how to switch each one on, and where to find free, confidential help in Australia if gambling stops feeling like fun.
How We Protect You
Our commitment goes beyond placing a disclaimer in the footer. A dedicated team monitors play patterns across the platform, and when we see behaviour that suggests distress, single oversized deposits after losses, sudden session spikes, or repeated failed deposits, we reach out privately and offer support before problems grow.
Proactive measures we run
- Behavioural monitoring of deposit and session patterns, with confidential outreach when red flags appear
- Reality check pop-ups every 30 minutes by default, adjustable from your profile
- Mandatory age verification through KYC before any real-money play
- Staff trained in responsible gambling by an independent body, refreshed annually
- Clear, plain-English display of time and money spent in every session summary
Warning Signs to Watch
Problem gambling rarely announces itself. It builds quietly, and the earlier you spot the pattern, the easier it is to break. Check yourself honestly against the signs below; if several ring true, the tools on this page and the helplines further down are there for you, with no judgement from us.
- Chasing losses with bigger bets to win money back
- Hiding your play or lying about time and money spent
- Borrowing money, from friends, loans or credit, to gamble
- Gambling for longer than you planned, again and again
- Feeling restless, irritable or anxious when you try to stop
- Neglecting work, study, family or sleep because of gambling
- Using gambling to escape stress, grief or low mood
Tools You Can Set Today
Every tool below is free, takes under two minutes to activate, and lives in your account under Profile, then Responsible Gaming. You can adjust limits at any time; tightening takes effect immediately, while loosening waits 24 hours so a late-night impulse cannot undo your decision.
The full toolkit
- Deposit limits: cap how much you can deposit per day, week or month, set under Profile > Responsible Gaming > Deposit Limits.
- Loss limits: cap net losses over a chosen period, applied automatically once your limit is reached.
- Wagering limits: restrict the total amount you can bet, regardless of outcome, ideal for players who want a hard ceiling on turnover.
- Session reminders: reality-check pop-ups showing time played and net result, at intervals from 15 minutes to 2 hours.
- Session timeouts: take a short break from 15 minutes to 24 hours; the account logs out automatically and reopens when the break ends.
- Cooling-off periods: pause your account for 1 to 30 days, with deposits and play blocked for the duration.
- Self-exclusion: the strongest tool, blocking your account for months or permanently; details in the next section.
How Self Exclusion Works
Self-exclusion is a firm, binding break. Once you confirm it, we cannot reverse it early, and we close any loophole you might expect: marketing emails stop, your details are removed from promo lists, and new account creation under your identity is blocked. You can start exclusion from Profile > Responsible Gaming > Self-Exclusion or by contacting support, available 24/7.
Durations and what happens
| Duration | Your balance | Open bets | Reactivation |
|---|---|---|---|
| 24 hours | Frozen, returned after expiry | Settled normally | Automatic after 24 hours |
| 7 days | Frozen, returned after expiry | Settled normally | Automatic after 7 days |
| 30 days | Frozen, returned after expiry | Settled normally | Automatic after 30 days |
| 6 months | Refunded on request via original method | Voided, stakes returned | Automatic after 6 months |
| Permanent | Refunded on request via original method | Voided, stakes returned | Only via written review with support |
Frequently Asked Questions
How quickly does a deposit limit take effect?
Tightening any limit applies instantly. Loosening or removing a limit has a 24-hour cooling period so you cannot reverse a considered decision on impulse.
Can I cancel self-exclusion early?
No. Short exclusions (24 hours to 6 months) end automatically on expiry, and permanent exclusion can only be lifted after a written review with our team. Early reactivation is not possible under any circumstances.
What happens to my money when I self-exclude?
For short exclusions your balance is frozen and returned when the exclusion ends. For exclusions of 6 months or permanent, we refund your balance on request via your original payment method, and open bets are voided with stakes returned.
Where can I get free, confidential help in Australia?
Call Gambling Help Online on 1800 858 858, available 24/7, or visit gamblinghelponline.com.au. Gambling Therapy offers free multilingual support at gamblingtherapy.org. Lifeline (13 11 14) is there if you are in emotional distress.